Employee Manual
How we work, the SouthTowne way.
Dress code, field operations, dispatch, time off and every SOP you need — written plainly, kept current, and signed off by every employee.
How sign-offs work
Every page, read and signed.
Management can see exactly who has read and acknowledged each section — and who still needs to.
Read it
Each topic is written as a short, plain-language page — no digging through PDFs.
Sign it
Scroll to the end of a page, type your name, and your sign-off is recorded with the date.
Stay current
When a page is updated, it's marked for re-signing so nobody works from outdated rules.
Built for every role
One manual, six sets of responsibilities.
You see the sections that apply to your role — shared policies for everyone, plus specific SOPs for your team.
Office team
CSR
Office Managers
Office Staff
Field team
Plumbers
Installers
Service Techs
Warehouse
Inside the manual
What you'll find there.
Dress code & appearance
What to wear in the office, on a job site, and at a customer's home.
Field operations
Arriving on time to the first job, job site conduct, and customer expectations.
Dispatch board
How jobs are assigned and how the board is used through the day.
Time off requests
How to request time off, notice periods, and approvals.
Manager arrival & opening
The morning routine for managers arriving at work.
Safety & general policy
Shared rules that apply to every role, office and field alike.
Since 1949
Ready to get started?
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